Flowrat Terms & Conditions

01. Introduction

Welcome to Flowrat, an omnichannel customer communication, automation, reputation management, and business engagement platform operated by Seclob Technologies Private Limited (“Flowrat,” “we,” “our,” or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of the Flowrat website, applications, integrations, APIs, and related services.

02. Eligibility and Account Registration

You must have the legal authority to enter into these Terms on your own behalf or on behalf of the business or organization you represent.

You agree to:

• Provide accurate and current registration and business information.
• Maintain the confidentiality of your login credentials.
• Keep your account and contact information up to date.
• Restrict access to authorized team members.
• Notify us promptly if you suspect unauthorized access to your account.
• Ensure that actions taken through your account comply with these Terms and applicable laws.

You are responsible for activities conducted through your account, subject to applicable law and any security failure attributable to Flowrat.

03. Description of Services

Flowrat may provide features including:

• Omnichannel messaging and unified inbox management.
• WhatsApp, Instagram, Facebook, Telegram, and other supported channel integrations.
• Google Business Profile location, review, response, posting, and performance management features, where available.
• AI-assisted message drafting, customer support, review responses, and content generation.
• Workflow automation, campaign management, scheduling, and notifications.
• CRM, lead management, reporting, analytics, and business integrations.
• APIs and other tools for connecting supported external services.

Features, availability, usage limits, and integrations may vary by subscription plan, third-party API availability, account permissions, and technical requirements. We may introduce, modify, suspend, or discontinue features subject to applicable law and any contractual commitments.

04. Third-Party Integrations

Flowrat may connect to third-party platforms, including Google, Meta services such as WhatsApp, Facebook and Instagram, Telegram, and other supported providers.

By connecting a third-party account, you:

• Authorize Flowrat to access the information and perform the actions permitted by the permissions you grant.
• Confirm that you have the necessary authority to connect and manage the relevant account or business assets.
• Agree to comply with the third-party platform's terms, privacy policies, API rules, and applicable usage restrictions.
• Understand that integrations may stop working if permissions are revoked, credentials expire, API access is restricted, or the third-party provider changes its services.

Third-party providers control their own services, policies, API access, approval processes, and availability. Flowrat does not guarantee uninterrupted access to any third-party platform. You may disconnect an integration through the available settings. Disconnecting an integration may stop synchronization, scheduled actions, and other features that depend on that connection.

05. Google Business Profile Terms

When using Google Business Profile features through Flowrat:

• You must have appropriate authorization to manage the relevant Google account and business locations.
• You must comply with Google's applicable terms, policies, and Business Profile guidelines.
• You are responsible for ensuring that business information, review responses, posts, and other content you submit are accurate and lawful.
• Access to reviews, business locations, and performance metrics depends on Google's API capabilities, permissions, account eligibility, and data availability.
• Flowrat cannot guarantee Google API approval, continued API access, or the availability of particular metrics or functions.
• You must not use Google Business Profile data for unauthorized purposes or in ways prohibited by Google's policies.

06. WhatsApp, Social Media, and Messaging Compliance

You are responsible for ensuring that your use of messaging and social media integrations complies with applicable laws and provider policies.

You must not:

• Send unlawful, deceptive, fraudulent, or unsolicited communications.
• Use messaging services to harass, threaten, or impersonate others.
• Circumvent consent, opt-in, opt-out, or messaging-window requirements.
• Send prohibited content or engage in spam.
• Misuse contact lists or personal information obtained through connected services.
• Circumvent provider limits, account restrictions, or enforcement mechanisms.

You are responsible for obtaining required permissions and consents before contacting customers or processing their personal information. Third-party providers may impose additional restrictions, messaging fees, template requirements, or account eligibility conditions.

07. AI Features and Automated Actions

Flowrat may provide AI-assisted features that generate suggested replies, review responses, marketing content, summaries, recommendations, or workflow actions.

You acknowledge that:

• AI-generated content may be inaccurate, incomplete, inappropriate, or outdated.
• You are responsible for reviewing content before publishing or sending it, unless you have deliberately enabled an authorized automation.
• Automated actions must comply with applicable laws, customer consent requirements, and third-party platform policies.
• You must configure automation settings and permissions appropriately.
• You must not rely solely on AI-generated output for legal, medical, financial, or other high-impact decisions requiring qualified professional judgment.

Where supported, Flowrat may offer approval workflows, activity logs, and automation controls. Their availability may depend on your plan and configuration. Flowrat does not guarantee that AI-generated content will produce a particular business result.

08. Subscription Plans, Fees, and Payments

Certain Flowrat services require a paid subscription. Before purchasing a subscription, the applicable plan, price, billing interval, usage limits, taxes, and other charges will be presented through the relevant checkout or commercial agreement.

You agree to:

• Pay applicable subscription fees and other charges.
• Provide accurate billing information.
• Authorize payment collection through the selected payment provider.
• Pay applicable taxes and legally required charges.
• Comply with the renewal, cancellation, and refund terms disclosed for your plan.

Payment processing may be handled by third-party payment providers subject to their terms and policies. A subscription may be suspended or restricted for overdue payments, suspected fraud, or other legitimate reasons, subject to applicable law and contractual obligations.

09. Trials, Renewals, and Cancellation

Where available, Flowrat may offer trial periods, promotional plans, or recurring subscriptions. The duration, eligibility, payment requirements, and conversion terms for a trial will be disclosed when the offer is presented.

Unless otherwise specified, paid subscriptions may renew automatically according to the selected billing interval until cancelled.

You may cancel your subscription through the available account settings or by contacting our support team. Cancellation generally takes effect according to the terms of your subscription, and access may continue until the end of the paid period. Any refund eligibility will be determined by the applicable checkout terms, written agreement, and mandatory consumer protection laws. Nothing in these Terms excludes rights that cannot legally be excluded.

10. Acceptable Use Policy

You agree not to:

• Violate applicable laws or third-party rights.
• Upload malware or attempt to compromise the security of Flowrat.
• Access another user's workspace or data without authorization.
• Interfere with service availability, security, or integrity.
• Reverse engineer or misuse the service except where prohibited by law from restricting such activity.
• Scrape, harvest, sell, or misuse personal information without appropriate authorization.
• Circumvent subscription limits, API restrictions, or access controls.
• Use Flowrat to distribute fraudulent, abusive, defamatory, or unlawful content.

We may investigate suspected violations and take reasonable action, including restricting access or suspending accounts, consistent with applicable law and contractual obligations.

11. Customer Content and Data

You retain your rights to content and data that you submit to Flowrat, subject to rights held by third parties and applicable law. You grant Flowrat a limited right to host, process, transmit, and display that content as necessary to provide the services you request.

You represent that you have the necessary rights and permissions to upload, process, publish, or otherwise use the content and information you provide. You are responsible for the accuracy, legality, and appropriateness of your content and for obtaining any required permissions from the individuals whose information you process.

Our collection and handling of personal information are described in the Flowrat Privacy Policy.

12. Intellectual Property

Flowrat and its underlying software, design, branding, documentation, and technology are owned by or licensed to Seclob Technologies Private Limited and are protected by applicable intellectual property laws.

Except as expressly permitted, these Terms do not grant you ownership of Flowrat's intellectual property. You may not use Flowrat's trademarks, branding, or proprietary materials without prior authorization, except where permitted by law.

13. Service Availability and Changes

We aim to maintain reliable services but do not guarantee that Flowrat will be uninterrupted, error-free, or available at all times. Service availability may be affected by maintenance, technical failures, security incidents, internet connectivity, hosting providers, third-party APIs, or circumstances beyond our reasonable control.

We may update, maintain, or modify the services to improve functionality, security, and reliability. Where required, we will provide notice of material changes.

14. Suspension and Termination

You may stop using Flowrat and request account closure through the available account settings or by contacting support. We may suspend or terminate access where reasonably necessary due to:

• Material violations of these Terms.
• Fraud, abuse, unlawful activity, or security threats.
• Unauthorized access or misuse of connected accounts.
• Non-payment of applicable fees.

Where appropriate and legally permissible, we will provide notice and an opportunity to address the issue. Upon termination, access to certain features may cease. Data retention and deletion will be handled according to the Privacy Policy, applicable law, and any applicable contractual commitments.

15. Disclaimers

To the maximum extent permitted by applicable law, Flowrat is provided on an “as available” basis. We do not guarantee:

• Uninterrupted operation or error-free performance.
• Continuous availability of third-party integrations.
• Approval of third-party API permissions.
• The accuracy or completeness of third-party data.
• Particular sales, engagement, reputation, or business outcomes.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Seclob Technologies Private Limited will not be liable for indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, business opportunities, or data arising from the use of Flowrat.

To the maximum extent permitted by law, the aggregate liability arising out of or relating to the services will be limited to the fees paid by you to Flowrat for the affected service during the twelve months preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot legally be limited or excluded. Mandatory consumer rights and other protections under applicable law remain unaffected.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Seclob Technologies Private Limited from third-party claims, losses, and reasonable expenses arising directly from your unlawful use of Flowrat, your material breach of these Terms, or your infringement of third-party rights.

This provision does not apply to the extent a claim results from our own negligence, misconduct, or breach of legal obligations where applicable law does not permit such protection.

18. Privacy and Data Protection

Your use of Flowrat is also governed by our Privacy Policy, which explains how we collect, use, store, share, and delete personal information and connected account data.

You are responsible for complying with applicable data protection laws when using Flowrat to process information about your customers, employees, contacts, or other individuals.

19. Changes to These Terms

We may revise these Terms to reflect changes in our services, integrations, business practices, or legal requirements.

The updated version will be published on our website with a revised effective or last-updated date. Where required by law, we will provide advance notice or obtain consent to material changes. Continued use of Flowrat after revised Terms take effect constitutes acceptance only to the extent permitted by applicable law.

20. Governing Law and Disputes

These Terms are governed by the laws applicable in India, subject to mandatory legal protections that apply to you.

Any dispute will be addressed through good-faith discussions where practical. Where a dispute cannot be resolved informally, it will be handled by the competent courts having jurisdiction under applicable law. Nothing in this section deprives a user of mandatory rights or remedies available under applicable law.