KNOWLEDGE BASE & FAQ

Frequently Asked Questions
& Answers

Find instant answers to common questions about our omnichannel conversational platform, API integrations, security architecture, billing, and enterprise onboarding.

99.995%

Carrier SLA uptime

< 180ms

Global routing latency

SOC2 + HIPAA

Enterprise security

50M+ / day

Orchestrated flows

ARCHITECTURE HIGHLIGHT

Multi-Node Omnichannel Mesh with Zero Drops

Automated protocol conversion across WhatsApp, WebSockets, RCS, and enterprise voice SIP trunks.

Platform & Channels

Omnichannel protocol stitching, unified timelines, and WhatsApp Cloud APIs.

Flowrat utilizes a proprietary Unified Thread Token (UTT) and universal customer identity resolution. When a customer initiates contact via WhatsApp and later switches to email or web chat:

Omnichannel Timeline Stitching: All historical messages, attachments, sentiment scoring, and previous agent notes consolidate into a single contiguous chronological view.

Channel Fallback Protocol: If a customer goes idle on web chat, Flowrat can automatically resume delivery via SMS or WhatsApp template message without fragmenting the thread context.

Single Agent Workspace: Agents work from one interface with full keyboard shortcuts, canned responses, and omnichannel context, eliminating browser tab sprawl.

AI Agents & Autonomous Routing

Copilots, confidence scores, transaction execution, and human-in-the-loop.

API, Webhooks & Developers

Signature authentication, payload schemas, idempotency, and throughput limits.

Security, Compliance & SLA

Certifications, data sovereignty, encryption standards, and uptime guarantees.

Billing, Plans & Quotas

Seat counts, active conversation metering, and multi-tenant billing models.

IMMEDIATE IMPACT

Ready to Turn Conversations into Your #1 Growth Engine?

Join scaling companies unifying customer messaging, accelerating deals, and streamlining customer communications with Flowrat.

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Frequently Asked Questions& Answers