Meet Your Customers
Everywhere They Already Chat
Deploy native, verified conversational interfaces across major messengers, SMS
carriers, and enterprise protocol stacks. Consolidate identities into a unified real-time stream.
Channel Directory & Live Hubs
WhatsApp Cloud
Native Meta Cloud API integration. Green checkmark sync, interactive list pickers, media templates, and broadcast triggers.
Instagram Direct
Story reply auto-routing, product catalog mentions, quick replies, and shoppable product tagging inside private DMs.
FB Messenger
Native persistent menus, multiple handover page sync, carousel payment slips, and automated handover to live specialists.
Telegram Bot Desk
Zero-friction Telegram bot API integration. Community-grade moderation, custom keyboards, and quick payment ingestion.
Enterprise Email
Bidirectional thread synchronization, DKIM/SPF validation, attachment parsing, and unified SLA tracking.
SMS & MMS Gateway
Direct Tier-1 telecom routes. Toll-free numbers, high-throughput shortcodes, automatic STOP opt-out compliance.
Web Live Chat SDK
Featherweight embeddable chat widget. Session recovery, custom themes, offline mode, and real-time typing indicators.
REST API & Events
Full developer primitives. Webhook fan-out, GraphQL queries, rate-limit isolation, and idempotency guaranteed.
One Unified Timeline across Instagram, Web, and WhatsApp
Customers rarely stay in a single app. When a buyer initiates an inquiry via an Instagram Story reply, receives a quote, and confirms via WhatsApp, Flowrat synthesizes their profile, purchase cart, and conversation history automatically.
Instagram Direct Discovery
Top of FunnelCustomer reacts to product launch story. Automated intent detection flags high-priority lead.
Web Checkout Authentication
Session StitchingUser clicks tailored link into web store. Cart session merges with Instagram user ID.
WhatsApp Order & Delivery Hub
Instant DispatchReal-time order dispatch ping arrives in WhatsApp with green-badge verified sender security.
Throughput, Capabilities & SLA Matrix
Direct carrier benchmarks and compliance levels across all connected protocols.
| Channel Protocol | Peak Rate Limit | Rich Media & Attachments | Encryption & Security | Official Verification | Uptime SLA |
|---|---|---|---|---|---|
| WhatsApp Cloud | 250 msg/sec (Tier 3) | Video, PDF, Voice, Buttons | E2EE / Meta BSP | Green Badge | 99.995% |
| Instagram Direct | 180 msg/sec | Carousels, Media Cards, CTAs | OAuth 2.0 / TLS 1.3 | Meta Verified | 99.99% |
| SMS / MMS Gateway | 600 msg/sec (Shortcode) | Images (JPG/PNG up to 2MB) | 10DLC Tier-A | Carrier Registry | 99.999% |
| Web Live Chat | Unlimited WebSocket | Full MIME support, Screen Share | WSS / mTLS | Custom Domain | 99.999% |
| Enterprise Email | 10,000 msg/hour | Up to 35MB attachments | DKIM / DMARC / SPF | BIMI Support | 99.98% |
Ready to Turn Conversations into Your #1 Growth Engine?
Join scaling companies unifying customer messaging, accelerating deals, and streamlining customer communications with Flowrat.