One Platform. Every Conversation. Smarter Growth.
At Flowrat, we believe every customer conversation is an opportunity to build trust, strengthen relationships, and grow a business.
Flowrat is an omnichannel customer engagement and automation platform designed to help businesses manage conversations, connect communication channels, automate workflows, and understand customer interactions from one centralized workspace.
Our Mission
To make customer communication simpler, smarter, and more efficient for businesses of every size.
We aim to reduce fragmented workflows, minimize repetitive tasks, and help businesses deliver more consistent customer experiences through connected technology and practical automation.
Our Vision
We envision a future where businesses can manage customer relationships across channels without unnecessary complexity.
Flowrat aims to become a trusted platform for unified customer engagement, intelligent automation, and data-informed business growth across global commerce.
What We Do
Businesses communicate with customers across multiple channels, often using separate tools that make it difficult to maintain a consistent customer experience. Flowrat brings these interactions together through a unified platform.
Omnichannel Inbox
Manage customer conversations across supported communication channels from one workspace.
AI-Powered Assistance
Generate suggested replies, create content, summarize interactions, and support customer engagement workflows.
Messaging Automation
Streamline repetitive communication tasks and improve response efficiency with configurable workflows.
Social Media Management
Manage supported social interactions, comments, and publishing workflows across your key audience channels.
Google Business Profile
Access supported business profile information, customer reviews, review responses, and performance insights through authorized integrations.
Customer Relationship Management
Organize leads, customer interactions, contextual metadata, and business workflows directly alongside active conversations.
Analytics & Reporting
Understand available engagement and performance metrics to support informed, data-driven revenue and service decisions.
* Features and availability depend on your subscription, account permissions, and the capabilities of connected platforms.
Our Approach
Guiding principles behind how we engineer products, automate workflows, and empower business conversations.
Unified Communication
Bring supported customer conversations and interactions into one organized, collaborative workspace.
Intelligent Automation
Use configurable workflows and AI-assisted tools to reduce repetitive work while keeping businesses in full control.
Customer-Centric Experiences
Help businesses respond more consistently, eliminate dropped leads, and build enduring customer relationships.
Actionable Insights
Make relevant business metrics, response timelines, and engagement trends clear, transparent, and instantly usable.
Security & Responsible Data
Protect connected account information through robust access controls and security practices, respecting user permissions and platform guidelines.
Who We Serve
Flowrat is designed for businesses that want to improve how they communicate with customers, manage leads, and coordinate engagement across supported channels.
E-Commerce
Order tracking, instant abandoned cart recovery, and product inquiries.
Retail & Multi-Outlet
Store locations, inventory questions, and unified regional team inboxes.
Service Businesses
Automated booking, quote follow-ups, and calendar appointment confirmations.
Agencies & Consultancies
Multi-client account management with segregated workspaces and granular roles.
High-Growth Startups
Scale omnichannel conversions and customer success without expanding headcount.
Building Practical, Continuous & Reliable Tools
We are committed to building practical, reliable, and continuously improving tools that help businesses manage customer interactions more effectively.
As communication platforms evolve, Flowrat aims to provide businesses with a centralized way to connect their workflows, make better use of available insights, and deliver meaningful customer experiences.
Ready to Turn Conversations into Your #1 Growth Engine?
Join scaling companies unifying customer messaging, accelerating deals, and streamlining customer communications with Flowrat.